Question 1

What types of memberships do you offer?

Accepted Answer

We offer Hot Desk, Dedicated Desk, and Private Office memberships, plus day passes.

Question 2

Is there a long-term contract?

Accepted Answer

No long-term commitment required. All memberships are month-to-month with 30 days written notice to cancel or change.

Question 3

Can I try the space before committing?

Accepted Answer

Yes. Day passes are available and you can schedule a free tour.

Question 4

What are your staffed hours vs. 24/7 access hours?

Accepted Answer

The space is staffed Monday through Friday, 8:00 AM to 6:00 PM. Dedicated Desk and Private Office members have secure 24/7 key card access.

Question 5

Can I bring a client or guest?

Accepted Answer

Yes. Members are welcome to bring guests. For client meetings requiring privacy, we recommend booking a meeting room.

Question 6

Do you offer team or corporate packages?

Accepted Answer

Yes. Small teams can be accommodated through dedicated desk bundles or private offices. Contact us to discuss what works best.

Question 7

What is included with every membership?

Accepted Answer

All memberships include high-speed fiber internet, coffee, tea, printing, kitchen, community events, and free parking. Dedicated Desk and Private Office members also get 24/7 access and mail services.

Question 8

What's included with a private office?

Accepted Answer

Everything in the base coworking package plus a lockable office, 24/7 access, business address, meeting room credits, and priority event access.

Question 9

How large are the private offices?

Accepted Answer

Office sizes vary and availability changes over time. Schedule a tour or contact us to see what is currently available.

Question 10

Can I use the office for my team?

Accepted Answer

Yes. Private offices can accommodate individuals or small teams. Contact us to discuss which offices can fit your headcount.

Question 11

Can I customize or furnish my private office?

Accepted Answer

Offices can be configured to fit your workflow. You're welcome to bring additional furniture or adjust the existing setup — reach out before move-in.

Question 12

Is a business address included with a private office?

Accepted Answer

Yes. Private office and dedicated desk members may use our address — 705 Gold Lake Dr Ste 250, Folsom, CA 95630 — as their business address.

Question 13

Are private offices available right now?

Accepted Answer

Availability changes. Contact us or call (916) 836-0808 to find out what is currently open.

Question 14

Do I need a membership to book a meeting room?

Accepted Answer

No. Meeting rooms are available to non-members at standard hourly rates. Members receive discounted rates.

Question 15

What meeting rooms are available?

Accepted Answer

Seven spaces: Boardroom (12), Collaboration Suite (8), Executive Room (6), Huddle Room A & B (4 each), Phone Booth 1 & 2 (1 each).

Question 16

How do I book a meeting room?

Accepted Answer

Book online. Guests book at /book. Members log in at /members/book for member rates and credits.

Question 17

What equipment is included in meeting rooms?

Accepted Answer

All rooms include high-speed WiFi and a display. Larger rooms add video conferencing, whiteboards, and conference phones.

Question 18

What is the cancellation policy for meeting room bookings?

Accepted Answer

Bookings can be cancelled up to 24 hours in advance for a full refund.

Question 19

Can non-members book rooms for recurring meetings?

Accepted Answer

Yes. Recurring bookings for non-members are possible — contact us to set that up.

Question 20

What types of events can be hosted?

Accepted Answer

Workshops, corporate meetings, networking events, product launches, and team events. Not designed for personal events like weddings or parties.

Question 21

How many people does the event space hold?

Accepted Answer

Up to 30 theater-style, 20 classroom, or 16 boardroom.

Question 22

What's included with an event booking?

Accepted Answer

4K display, video conferencing, whiteboard, WiFi, coffee/tea/water, kitchen access, parking, and on-site support.

Question 23

How do I book the event space?

Accepted Answer

Contact us directly. Half-day and full-day rentals available.

Question 24

What is the cancellation policy for events?

Accepted Answer

7 days notice required for a full refund.

Question 25

Can I bring outside catering?

Accepted Answer

Yes. Kitchen access is included. We can recommend local catering partners.

Question 26

Is the event space available on weekends?

Accepted Answer

Handled on a case-by-case basis. Contact us with your preferred date.

Question 27

What amenities are included with all memberships?

Accepted Answer

Fiber internet, coffee, tea, printing, kitchen, parking, and community events. Dedicated Desk and Private Office members also get 24/7 access and business address.

Question 28

How fast is the internet?

Accepted Answer

High-speed fiber with a redundant connection, optimized for video conferencing and large transfers. Contact us for current specs.

Question 29

Is parking available?

Accepted Answer

Yes. Free on-site parking at 705 Gold Lake Dr Ste 250, Folsom — accessible from Highway 50.

Question 30

Do you have private call spaces or phone booths?

Accepted Answer

Yes. Two acoustic phone booths for private calls, video meetings, and focused work. Bookable by the hour.

Question 31

Is printing included?

Accepted Answer

Yes. All members have access to print, scan, and copy. We don't charge per page for reasonable business use.

Question 32

Do you have a business address service?

Accepted Answer

Dedicated Desk and Private Office members may use 705 Gold Lake Dr Ste 250, Folsom, CA 95630 as their business mailing address.

Question 33

Is there 24/7 access?

Accepted Answer

24/7 key card access for Dedicated Desk and Private Office memberships. Hot Desk and day pass users are limited to staffed hours.

Question 34

How do I schedule a tour?

Accepted Answer

Tours are available Mon–Fri, 8 AM–6 PM. Request online, call (916) 836-0808, or email info@granitecity.io. Most tours are 20–30 minutes.

Question 35

Where are you located?

Accepted Answer

705 Gold Lake Dr, Suite 250, Folsom, CA 95630 — in the Historic District near Lake Natoma, off Route 50.

Question 36

How do I get in touch?

Accepted Answer

Phone: (916) 836-0808. Email: info@granitecity.io. Or use the online contact form.

Question 37

What's the best way to start a membership?

Accepted Answer

Start with a tour. You will see the space, meet the team, and work out which plan fits — without pressure.

Question 38

Do you offer day passes?

Accepted Answer

Yes. Day passes give access during staffed hours with no monthly commitment.

Question 39

How quickly can I get started?

Accepted Answer

In most cases within a day or two of your tour.

Frequently Asked Questions

Coworking and Memberships

Private Offices

Meeting Rooms and Booking

Event Space

Amenities and Access

Tours, Contact, and Logistics

Still Have Questions?